Watercourse and City O' City Rant

We live in a smaller city and while there are some vegetarian/vegan restaurants there are not many. Two of them are owned by the same people and we have been customers since we moved out here 7 years ago. Watercourse has been around for ages and is in all intent and purposed the "vegetarian and vegan" meca of Denver and City O' City sits in the old Watercourse location.

"Oh, you're vegan? have you been to Watercourse yet?" This is a phrase that is heard quite often when our eating preferences are discussed. I hate bursting people's bubble but I usually tell them that yes I have been there and while it's nice the overall quality is terrible. It's like family, I say. You go and visit too often and things just turn sour, you only visit once a year and you leave on good terms. But it shouldn't be like this for a veggie restaurant. Right?

We have been complaining about the service, the inconsistency in food quality and taste, the servers attitudes, the inconsistency in food quality (it needs to be mentioned twice) for years and years and years. We have begged and pleased for them to make changes. We have written letters and we have even declared a total ban and stayed away for up to a year. We've had friends say the same thing. Every time we say something to the manager we get the same story. "We're so sorry, we've been trying to work it all out, we have a new chef" they say and say and say.

But sadly nothing ever changes. And it stinks. We are vegan, we want to eat at a restaurant that caters to us but when we do more than once in a year we are so sadly disappointed. And it's not like its a sleazy diner where the prices are cheap. Watercourse is expensive and I'm sick of paying lots of money for boxed mashed potatoes (this happened just last week) and boiled kale.

Trust me, I'll pay high prices for great food. But I want to know that it will be the same quality every time I go.

The sad thing is is that I think they simply don't care. I think that they know they have all the vegans in town by the cajones (if you will) because they are the only veg joint in town.

I'm boycotting them again and until I change my mind and decide to go back I'm stuck eating at Chipotle which is fine by me. They are the Starbucks of fast food.